Frequently Asked Questions
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How to get a copy of most recent version ?
Pro users can get update versions contacting us by [email protected]. Free version users will find update notification in their WordPress admin panel.
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I have paid for pro version and didn’t get the link or file to update – Video Gallery
If you made purchase and didn’t get the file, or file was corrupt, contact us by [email protected] and send ‘order number’?, we will check and send you the file as soon as possible
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Have purchased pro version still get the announcement to buy the commercial version to change settings. What to do ?
This can happen because of your browser’s cache files. Press ctrl+f5 (Chrome, FF) in order to clean them, if you use safari, etc., clean from browser settings. If nothing helps, just reinstall the plugin.
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Will I lose all my changes that I made in free version, if I update to pro version?
All kind of changes made in free version will remain, even if you delete the plugin
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How to change ‘New Video Gallery’ name?
In order to change Video Gallery name just double click on it’s name (on top tabs).
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I have already purchased Multi Site version, how do I upgrade it to Developer version, without buying it again?
If you have any pro version of our products and want to upgrade it, you do not need to buy the new one again, you only need to pay the difference price. For example, if you have personal version and need to upgrade to Multi Site, just buy one more personal, and contact us by [email protected], send the receipt and we will send Multi Site version, from Multi Site to Developer, just buy one personal, and ask us for Developer version.
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Will I lose all my changes that I made in free version, if I update to pro version?
All kind of changes made in free version will remain, even if you delete the plugin
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How to change ‘New Video Gallery’ name?
In order to change Video Gallery name just double click on it’s name (on top tabs).
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I have already purchased Multi Site version, how do I upgrade it to Developer version, without buying it again?
If you have any pro version of our products and want to upgrade it, you do not need to buy the new one again, you only need to pay the difference price. Contact [email protected] and we will charge you the difference price.
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I’ve bought the commercial license, installed the file but the Plugin seems to be still in free version, what to do?
After installation of pro version, in General Options all your changes will be saved! If you still see “free version” notification after installation of pro version 1) try to clean your cache files, if this will not help 2) delete, and install the plugin again.
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I have multi sites, and the plugin works only on one, but not other sites, why?
If you use multi site (have number of sites) when you install a plugin in main page, it will not work on other pages. In order it could work there too, you should. 1) deactivate the plugin from main site 2) go to the other sites and activate it there one by one 3) after all will be activated, go back to your main site and activate it
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I Put the video Link, and the thumbnail image is not showing
Please check if your video is not private or unlisted, change the video link, if the problem happens with all videos, contact support [email protected]
