Frequently Asked Questions

How to install the PRO version of Image Gallery?

In order to install pro version of the plugin, simply follow these steps: delete your free version > install the zip file | Plugins > add new > upload plugin > clean your cache files |ctrl+f5|.

Don’t be afraid of deleting free version, because you will NOT lose your created portfolios.

I have paid for pro version and didn’t get the link or file to update

If you made purchase and didn’t get the file, or file was corrupt, contact us by [email protected] and send the “order number”, we will check and send you the file as soon as possible

Have purchased pro version still get the announcement to buy the commercial version to change settings. What to do ?

This can happen because of your browser’s cache files. Press ctrl+f5 (Chrome, FF) in order to clean them, if you use safari, etc., clean from browser settings, if nothing helps, then just reinstall the plugin

I’ve bought the commercial license, installed the file but the Plugin seems to be still in free version, what to do?

After installation of pro version, in General Options all your changes will be saved! If you still see “free version” notification after installation of pro version 1) try to clean your cache files, if this will not help 2) delete, and install the plugin again

Will I lose all my changes that I made in free version, if I update to pro version?

All kind of changes made in free version will remain, even if you delete the plugin

Can I add description text in Lightbox?

The Lightbox can show only title of the images/videos. No description can be added in it.

I have already purchased Multi Site version, how do I upgrade it to Developer version, without buying it again?

If you have any pro version of our products and want to upgrade it, you do not need to buy the new one again, you only need to pay the difference price. Contact [email protected] and we will charge you the difference price.

I have multy sites, and the plugin works only on one, but not other sites, why? – Image Gallery

If you use multy site (have number of sites) when you install a plugin in main page, it will not work on other pages. In order it could work there too, you should. 1) deactivate the plugin from main page – Image Gallery 2) go to the other pages and activate it there one by one – Image Gallery 3) after all will be activated, go back to your main page and activate it – Image Gallery

How to get a copy of most recent version ?

Pro users can get update versions contacting us by [email protected]. Free version users will find update notification in their wordpress admin panel.