Frequently asked questions

  • Is the payment for plugin one-time of per month,year..?

    The payment for Pro license is one-time and for life

  • How to install the PRO version of plugin?

    In order to install pro version of the plugin, simply follow these steps: 1) delete your free version of plugin 2) install the zip file | Plugins > add new > upload plugin3) clean your cache files |ctrl+f5| Don’t be afraid of deleting free version, because you will NOT lose your created sliders

  • How to get a copy of most recent version?

    Pro users can get update versions contacting us by Free version users will find update notification in their wordpress admin panel.

  • I’ve bought the commercial license of the plugin installed the file but the Plugin seems to be still in free version, what to do?

    After installation of pro version, in General Options all your changes will be saved! If you still see “free version” notification after installation of pro version 1) try to clean your cache files if this will not help 2) delete, and install the plugin again

  • I have paid for pro version and didn’t get the link or file to update.

    If you made purchase and didn’t get the plugin pro license file, or file was corrupt, contact us by and send order number, we will check and send you the file as soon as possible

  • Have purchased pro version of Slider plugin but still get the announcement to buy the commercial version to change settings. What to do ?

    This can happen because of your browser’s cache files. Press ctrl+f5 (Chrome, FF) in order to clean them, if you use safari, etc., clean from browser settings. If nothing helps, just reinstall the plugin again

  • Will I lose all my changes that I made in free version, if I update to pro version of slider?

    All kind of changes made in free version will remain, even if you delete the plugin

  • Slider moves/jumps for the first seconds, while site is loading, why?

    That is standard loading process. Our slider is made so it waits until all your page components will be loaded then it loads itself. That’s why we created loading icons which will cover that movement moment. Please put it ON from Current Options.

  • I have already purchased Multi Site version, how do I upgrade it to Developer version, without buying it again?

    If you have any pro version of our products and want to upgrade it, you do not need to buy the new one again, you only need to pay the difference price. Contact and we will charge you the difference price.



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