Frequently asked questions

  • How to install the PRO version of Share Buttons?

    In order to install pro version of the plugin, simply follow these steps: delete your free version > install the zip file | Plugins > add new > upload plugin > clean your cache files |ctrl+f5|.

    Don’t be afraid of deleting free version, because you will NOT lose your created portfolios.

  • I have paid for pro version and didn’t get the link or file to update

    If you made purchase and didn’t get Share Buttons file, or file was corrupt, contact us by [email protected] and send “order number”, we will check and send you the file as soon as possible

  • Have purchased pro version still get the announcement to buy the commercial version to change settings. What to do ?

    This can happen because of your browser’s cache files. Press ctrl+f5 (Chrome, FF) in order to clean them, if you use safari, etc., clean from browser settings

  • I see to share buttons on my page

    If you see two share buttons on your page, that means you added shortcode without turning off “show share buttons” on that page. Plugin automatically adds share buttons in the page, so no need to add shortcode again

  • Share Buttons shares another image from the page

    Which image share buttons will share depends on the configurations of the page. Put setting correct to be able to share the right one.

  • Will I lose all my changes that I made in free version, if I update to pro version?

    All kind of changes made in free version will remain, even if you delete the plugin

  • I have already purchased Multi Site version, how do I upgrade it to Developer version, without buying it again?

    If you have any pro version of our products and want to upgrade it, you do not need to buy the new one again, you only need to pay the difference price. Contact [email protected] and we will charge you the difference price.

  • I’ve bought the commercial license, installed the file but the Plugin seems to be still in free version, what to do?

    After installation of pro version, in General Options all your changes will be saved! If you still see “free version” notification after installation of pro version 1) try to clean your cache files if this will not help 2) delete, and install the plugin again

  • How, to remove share buttons from some pages?

    On the right panel of each page, there is a check box, to turn off the share buttons from that page.



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