12/19/2016 at 2:20 PM #2613
The last week we upgrade to WordPress 4.7 but we detected that our forms now don’t work. The message is shown in ” Huge IT Submissions ” But the administration email and user email never are sent. We are checked the spam folder. We did a wordpress Downgrade to 4.6 but dont work because our hoting says us that WordPress 4.7 requieres PHP 5.6 (But Godaddy only have 5.4). But with downgrade the problem continues.
Thanks for your help.12/20/2016 at 12:25 AM #2614
We apologies for inconveniences
The message problem may be related to several aspects.
– First make sure you have selected the option to send message on email http://prntscr.com/dlmuaj
The most popular reason can be a problem with the SMTP settings (simple mail transfer protocol) settings of your server
The simplest way of checking it is just go in USERS and try to create a new user account, if you get the auto message then the settings are correct.
Once you check it please inform me of results.
Also you can tell me hte domain of your email address and we test it on our end
12/20/2016 at 5:35 AM #2620
- This reply was modified 4 days, 14 hours ago by Kelly.
Thanks for your help.
As I said before, the forms was working very well after 4.7 upgrade. The option ” Send Email For Each Submission” always has been selected.
We don’t have SMTP configuration. Always with default settings: phpmail() I guess.
The main question is: Why after 4.7 upgrade, the forms are not working now?
Thanks12/22/2016 at 3:53 AM #2647
May we please clear up some details:
You say that BEFORE 4.7 when you downgrade the problems continues
In next message you say Why after 4,7 the problem appears?
o please clear up, did you have the problem on 4.6 version too? or ONLY on 4.7 version ?
Also if I am not mistaken your WordPress says that for 4.7 your php version (5.4) is old, so this means that 4.7 is not recommended for you
I hope it’s just a typo, please tell me the correct version and we will test it now.
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